» Telecommunications » Complaint / review: Rogers Wireless - Poor service | #242

Rogers Wireless
Poor service

I signed up with Rogers Wireless because I wanted a high speed data plan on my Iphone. Rogers advertises that their network speed is 'up to 7.2 mbps'. The reality is that in MANY areas of my city, the speeds are not even close, 0.2 - 0.3 mbps is about accurate. This is not in remote or rural areas, covered areas, basements, around tall buildings or anything like that. It is on open roads in the middle of the city, which is in the middle of the coverage zone. I have repeatedly contacted Rogers on the issue, and they have offered no solution. A tech support team came out to one area, confirmed that the speeds were bad, and told me their are no plans to do anything about it. Rogers has refused to cancel my contract without penalty, despite being unable to provide even remotely what they advertised. Because I am on contract, I can do nothing about it. I have never dealt with such a dishonest and abusive company.


Company: Rogers Wireless

Country: Canada   Province: Manitoba   City: Winnipeg

Category: Telecommunications


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