I recently tried to return a Garmin product in it's sealed original package. It was a gift that was not needed. I did not have a receipt. In the past, this would not be a problem. A credit would normally be given. Not this time. The customer service person advised me that a receipt is now necessary for all returns with no exceptions. No receipt=no refund/no credit. This is a BIG change in the way Future Shop treats their loyal customers. Customer service is no longer a priority. If you lose your receipt... tough luck as they will do NOTHING for you. If you return a gift... tough luck as they will do nothing for you. I will boycott Future Shop until they come to their senses. I even asked for the manager and she told me that this no receipt no credit/refunds a directive from head office. Well head office, I can see many people taking their business elsewhere. Buyer beware... boycott Future Shop so that they will fall in line with normal business practice.