Even now... years later... NOTHING has changed. TELUS' customer service continues to be absolutely appalling. Try calling them!!! The "higher than average call volumes" they experience are ROUTINE. Telus is quite simply under-staffing their customer service /tech. support department because their current customers are NOT important to them. Watch their actions - don't listen to their bullshit. They are well aware they require customers to wait... often for over an hour. They suggest for faster service we use their online tech. chat service. THAT wait is ALSO over an HOUR!!!
I am a tech. support guy who does a lot of work with elders who quite often require technical support. I am VERY pleased with the service provided by SHAW and I recommend my clients switch to a SHAW bundle with phone, internet and cable. I also assist them to contact Telus customer support, but in my hour-long appointments I have NEVER been able to get through to TELUS. It seems their attitude is ... "if you have a problem... DON'T ask us. We don't have time to help you." Now, I simply assist ALL of my clients to switch. I do it for FREE. Bye Bye TELUS!!! It makes my customers VERY happy! Oh... and thanks for the business TELUS. People have to pay me to get the support they already pay YOU for.
TELSU does a very good job on the SALES end but once you're hooked, you'll NEVER be able to contact them again... unless of course you want to order MORE inferior services. They are right there for you then!!!