» Telecommunications » Complaint / review: Telus cell service - Costumer service off shore | #433

Telus cell service
Costumer service off shore

This letter send to telus President.

I am writing this complaint as I am totally sick and tiered of Telus costumer service.

I have been a Telus costumer for over 20 years but now I had more than enough of its poor service. I have cancelled all my services with Telus.

Last week I called costumer service regarding a payment, without confirming my drivers license and my date of birth they refused to assist me. In addition I was speaking with off shore costumer service. A driver license provides enough information to generating a Passport and steal your identity. I did provide my account number, confirmed full name and address and phone number.

Telus is the only company who request this information. I at no time I agreed for Telus to hand out my personal information to a third party especially to off shore. When I requested to be transferred to a Canadian costumer service they denied me and refused to do so, when I asked for a manager I was denied and not transferred . ( I have the legal right to a Canadian Costumer service)

Couple of years ago Mr. Penner PM has already contacted Telus on this matter. That time Telus assured to have this matter corrected

No other company requires such a information at any time. Drivers license and date of birth should be kept confidential and it is protected under the Canadian Privacy Act. Telus has not assured their costumer for 100% safety on privacy and if an ID is stolen that they will take full responsibility.

I only have couple of months left on my cell account, once that is over all services have been cancelled with Telus. I have removed cable, Internet, land and two cell phones. I have and will share this letter with all my friends and neighbours and discourage them from Telus.

I am very sick of Telus ignorance.


Company: Telus cell service

Country: Canada   Province: British Columbia   City: Vancouver

Category: Telecommunications


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