Complaint / review / scam report
Best Buy
Poor service

Purchased a acer desk top computer in 2009 had it for 2 months and the fan went, bought it back to be repaired it took over 2 months and when we get it, take it home the fan is still not repaired and is not even connected... So, we bring it back, get a brand new acer which last for maybe 5 months if that, bring that one back to be told the whole computer has basically shut down needs new processor motherboard hard drive a whole and complete overhaul.. do they give us a new one? absolutely not. Most of the supposed "Geek Squad" stand there with open mouths scratching their heads. So at a month and a half later I'm calling asking for my desk top, once again feed same story... parts just arriving and so forth. I ask to speak with a manager. manager says that it is what it is nothing to be done about it and that i still have four weeks left to wait, I say no it's only two weeks left so he checks the form guess what two weeks. My last words to this man were.. all this waiting and i have not even been offered a sorry for the inconvenience? So I suppose I paid for this" insurance" so that the whole duration of it could be spent in the shop getting fixed. Moral of this story? DO NOT SHOP AT BEST BUY!!!