I have bought 3 computers from Dell at various times for my business. I usually lease with a $1 buy out at the end of the lease. My last computer was paid for in April of this year. I heard nothing more and assumed I would not hear any more. In August I got a bill for an additional $300 stating that I had not selected the $1 buy out and would need to pay. After calculating the return shipping and hassle I decided to pay the bill. Yesterday I recieved another bill for $612 stating that a computer glitch had caused me not to be billed for the lease end. I freaked and called customer service and after a jolly 20 minutes of pushing this and that button and waiting I finally spoke to a woman who informed me that this bill was for a comuter I finished paying for in November 2008. WTF!!! was my response. This was my second computer glitch- I concluded that they must be running Dell computers in their own finance department. I asked that every payment I have ever made and every contract I have ever signed be sent to me and that they prove to me that a $1000 laptop computer is worth $612 after I have already paid for it twice on the lease. So far no response. Please do yourself a favor and buy anthing else but a Dell, save your sanity...
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