This company has lied to us right from the beginning. They promised us service, that we could book rooms anytime, that they would provide us with all the services needed, we paid initially 50k for so many points and then extra 17k for extra points to get first class service. I can send you many emails that I have sent to this company trying to book trips and getting information about our free promised vacations and they never respond. Please let me know if you think I should get a lawyer as I will do anything to put these people in their place. I can not believe the amount of complaints against this company. Is there anything you can do.