» Miscellaneous » Complaint / review: KPMG - Total Incompetence of KPMG customer service | #27913

Total Incompetence of KPMG customer service

I wish to share with you my personal highly unpleasant & negative experience re calling the KPMG designated hotline re the Life lab class-action settlement.

I had to repeatedly explain to the 2 people about my inability to access internet & printer in additional to my high concerns over disclosing my personal information online or via email, etc. My call was straight-forward & simple enough that I was merely asking for the claim form mailed to me, & I mail back the completed form to KPMG.

There should have been a very simple, non-complicated little reasonable request WITHOUT the need of KGMP keeps demanding name, phone # & other sensitive personal information at this stage other than a mailing address. Yet, I needed to keep explaining & elaborating to these 2 KPMG people my fears over online security & limitations accessing & using online technology with my personal information.

I simply wanted a blank claim form mailed to me. The second person supposedly a supervisor, denied me from talking to her manager & hang up on me after accusing me yelling at her as I was getting upset & annoyed why a simple request needed so many explanations & debates.

I only feel that KPMG is attempting to create hurdles for & intimidation to some valid claimers from getting their fair settlement or this is simply their substandard customer service culture as they are so big!


Company: KPMG

Country: Canada   Province: Ontario   City: Toronto

Category: Miscellaneous


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