The AC pin on my ASUS G73S came loose. Despite denials that this was an issue with this model, they did cover it under warranty. I had to pay $60 shipping despite this. Once they had the computer, it took them 3 weeks to get it back to me. During this time there was no communication from ASUS.
When I received the computer I found they had neglected to send the power cable back. Another 40 minutes on hold and with the rep. Now it will be 24 hours before they even look at the case, plus time to figure what to do, plus time to send me my cable. All in all it will be easily more than a month since I sent the computer (and cable as they requested)plus the money plus the wasted time.
Before buying an ASUS laptop, be aware of the AC pin problems (They've known about it for years and still do nothing) and the horrible customer service. Tough to justify the premium price.