My wife bought me a Asus 50IN from visions(Regina, Victoria location) for xmas. Opened it up and discovered a couple of small deep scratches on the cover(I can live with those) then started it up and it was password protected by some previous owner who returned it. So, bottom line they sold my wife a used computer. Very unfortunate for me the CUSTOMER.
Although as I write this I realize that it might very well be just an isolated visions branch incident and I'm also taking into account that the younger people these days(I'm 45) don't give a crap(I was probably like that too). And as a business owner I also realize...who else are they going to hire? Everyone has help wanted signs up so unfortunately the company has to take what it can get for employees(very frustrating).
So here I am on boxing day standing in line(with my nephew/witness) at visions(I don't know their policy obviously)I finally get to talk to the manager a mister "Mark Schmalz". I explain to him that I just want to exchange the computer and also that I realize he had nothing to do with it but it was one of his employees that dropped the ball.
What comes out of his mouth is unbelievable!!
I'll try to shorten this a bit...
He tell's me that Asus has such a good warranty(you can purposely break it and get a new one) "So, your'e telling me that is the reason I was sold a used computer? " He had no answer, except that they don't take back used computers?? After asking his name and the name of his superior so that I may write a letter of complaint he gives me the email address for visions and says "but don't bother because they will just send any letters to him anyway".
He then tell's me that he really doesn't care!.. it's only a 5 or 7 hundred dollar computer anyway. Like my lowly purchase doesn't matter! My wife also bought me a harmony 9900 remote by the way!
He informs me that the only way to get another computer now is to buy one outright and then return the other when they allow returns and then capped off this sentence with "but you would be stupid if you did that! ".
He then tells me that I would have better luck and faster service if I deal with the Asus company directly!!
Man, I'm glad my twenty year old nephew was there to witness this!!
Then, at the end he apologizes by saying sorry, and there it is! Not what I was looking for but it helps. If you sympathize and offer a SINCERE apology people will respond much more positively. But treated as I was I just wanted to rub the pompus smile off his face by using the wall.
Anyway, I'll sit with my "used" computer until I contact Asus to see if they can help. I think I'm pretty much done with Visions.
But this is just one mans story take it for what it's worth.