Canada-Complaints.com » Electronics and household app. » Complaint / review: Visions Electronics - Customer service Piss Poor at best | #7705

Visions Electronics
Customer service Piss Poor at best

My name is Brett and I had a tv that stopped working about a month ago. I took it to video refit in winnipeg, and visions on regent told me they were going to replace my tv with a samsung plasma which of course was not in stock, no big surprise there as I read a couple of complaints on the internet, of the round around that other customers got in the same situation. My wife and I went to visions on Regent and talked to Graham one of the managers there, everything was fine and dandy he was very helpful and I even told him that I was concerned about getting a round around because of what I read. this was on friday night april the third I believe and we were told to call on Monday to see when our tv would be here. So that means the tv should of been order on monday or so one would think. My wife called because I have a business to run and don't have much time in the day to be calling anyone, I usually don't even keep my phone on me. She was confronted by a very rude women on the phone that would only give her one answer, that the only person who knows anything about it is in mexico and wouldn't be back until the 9th of april, which is stupid because she wasn't even there to begin with so how could she know anything about it. she then asked if there was anyone else there that could help her, and once again she rudely replied her name is Jill and she won't be back until the 9th, she repeated that three different times. Now she made it seem like my wife was asking stupid questions, when in fact she was giving her stupid answers. Its hard to believe that there is only one person who know's how to use a computer to check when a tv would be in. My wife called again on tuesday and asked for Graham because she didn't want to be talk to again in such a rude manner, but Graham wasn't in that day. now by this time I am ferious with the way that their employees treat their customers, and I tried to call the head office on wedesday to find out about my tv and possibly report a complaint on this rude women. I left a message with customer service to call me back. three hours later I get a call and of course by this time I don't have my phone on me and I can't be sitting around waiting for a phone call.By this time My wife has called visions on Regent and finally talked to Graham which hasn't been at work in a couple of days, and if he was any good at his job he would have explained to someone their that we would be calling and to give us info. He couldn't believe that no one could tell her anything (bullshit (cough)) about the tv, and he appoligized for this rude womens comments. Now after looking in to it he finds out that the tv hasn't even been ordered yet another big surprise. He says that the tv is discontinued and we can't get one, but we have a in store credit of $783 dollars which could be put towards another tv, and by the time you add the cost to upgrade and the cost of the warranty I purchased with the first tv I mays well just buy a new one. My wife replies with, well I had to do some investigating myself because no one had the time to do so there. She tells him that there is 16 tv's in south Edmonton and we want one. He calls back to say that he can get one but it is going to take ten bussines days which is ridiculous. it only takes 20 or so hours to get from Edmonton to Winnipeg, Now I understand that there are other deliveries on the way but ten business days is a little unreasonable. Now if the tv was ordered on Monday like it should of been I probably would be ok with the ten business days as we would get it the next week, but now we won't see it for another two weeks, and this is all thanks to one rude women that I hope is dealt with properly or she will keep being rude to your customer, and basically she is representing visions when she answers the phone. But now that I read more complaints I realize that everyone who works there is as stupid as it gets. They remind me of that movie with luke wilson idiocracy, only the people in that movie are a little bit smarte

Date:

Company: Visions Electronics

Country: Canada   Province: Manitoba   City: Winnipeg

Category: Electronics and household app.

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