» Furniture & Equipment » Complaint / review: The Brick - Customer service/product | #14072

The Brick
Customer service/product

We bought a couch from The Brick in South Edmonton Common in august of 2012, and we have had nothing but issues with them since. They brought the wrong legs with our couch and this is where all the trouble started. I then called to tell them that i didn't have legs for my couch and they said they would order them and that it would take up to a week for them to come in. A week went by and surprise, surprise.. no legs. So I went into The Brick and they had told me that no such order had been placed. I dealt with customer service then to order new legs, I even got the parts order for proof that they had been ordered. Now on this parts order is says that if the product with be debited for full credit if ordered parts are not in by october 7th 2012. October 7th rolls around and we still haven't gotten a phone call. I called to talk to customer service once again and was met with a confrontational manager. We talked about it and she said that it indeed said that we would get a full refund on our couch as long as the vendor was north american. She was waiting to hear back from them and she would give me a call the next day. Well she called me the next day to assure she had not forgotten about me, and that she still hasn't talked to her boss but she will for sure talk to him tomorrow and call me then. I waited for a couple days and still no call, so i called there once again and found our that she had gone on vacation. So that really left us no choice but to go back into the store. When we got there we spoke to the manager Rob. He was VERY rude and CONFRONTATIONAL, saying that they were not going to compensate us in any way for running us around in circles and argued with us the whole time we were there. Gave us the legs and that was it. We got home and low and behold they gave us the WRONG legs. I dunno how the expected us to support our two piece sectional on 4 legs. I am still getting the run around and when i called to speak to the manager i was directed to Chris, I asked him who is boss was and he responded by telling me he has no boss. Riiiight. I am still in the middle of dealing with all of this, and it has been nothing but run around's and inappropriate customer service.


Company: The Brick

Country: Canada   Province: Alberta   City: Edmonton

Category: Furniture & Equipment


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