Almost one month ago, we purchased a sectional couch. They told us because it's made in Canada, and only made once a month, that it will take a little while for the order to get done, but they'd try to rush it for us. Two weeks later we get the sectional. Broken. The legs do not have any t-nuts (things to screw the legs into) on one of the sectional pieces. We are now two weeks later with a broken couch sitting in our living room. The store that we bought it from refuses to help, saying we need to speak directly with the warehouse. When we call the warehouse and ask to speak with Sara (the WORST customer service person I have EVER spoken with in my entire life) and the rude reps transfer you over, only to get voicemail and not get a call back. We have threatened to sit outside of their store and tell all potential customers our story and to not buy there, we have said we're going to the police and to the Better Business Bureau and nothing gets us any closer to having this couch fixed. We have been told that a refund is "Not an option" because the receipt states "All sales Final", even though the sales rep Esther promised that that wouldn't be the case. Apparently the "boss" Sarah told one of the store managers Brian "not to get involved". The other store manager Peggy acts as though she cares but it’s just another approach – she pretends like she cares but doesn’t really, as nothing’s been done. The repair technician actually came once and claimed not to have the pieces so took one of the legs with him to make sure he got the right pieces. Next the story is they’re custom made pieces so they can’t be found at a local hardware store. Then they claim that these custom parts are being couriered to them and they’ll be out asap. Then the story is that the tech came but we weren’t home…are you kidding me??? Like we want to wait any longer for our broken couch to get fixed. So we’re onto week 2 with a broken couch and not one step closer to it getting fixed – we’re actually one step behind because now we’re out a couch leg and the tech guy refuses to pick up our calls. How can give us a broken product and not at least fix it. I only wish that I had seen this site a little sooner and I would have stayed FAR AWAY from this crappy store. There are far too many stories that are all too much the same and not enough happy endings. DO NOT WASTE your time or money or sanity on BAD BOY – By far the WORST experience of my life…
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