My boyfriend and I went to the Burlington store located on the north service road and needed to purchase bedroom furniture & a couch for our living room a salesman which was very helpful & polite his name is Joseph Albanese helped us with this purchase he was more than helpful, however we had told him we were in the midst of a break up & absolutely needed this furniture a.s.a.p. he said he had everything in stock & would delivered on the day we moved into our new apt. which was Oct. 27th so we booked the service elevator for a certain time slot which was between 4p.m. & 8 p.m. he wrote that on our bill & not only that he wrote down call 1 hr before delivery. I had no call & they delivered our furniture at 9 a.m.? why is that when i specifically told the salesperson the time limits? So they came & the building maintanance person Ian told them our floors had been refinished & they couldn't put the furniture in the apt. when i called the sales guy Joseph about this he transferred me to his manager whom i spoke to & was COMPLETLY dissatisfied with his comments to me he made me feel like it was totally my fault he told me that the delivery guy had called my cell # & no answer that is such a lie i always carry my phone on me & knowing that i am moving with delivery services coming i would not ignore a call & also said to me maybe my phone died or was turned off there's no possible way this could happen as my phone tells me when i miss a call & displays the # we had a discussion about this & he honestly made me feel like it was my fault? Then he said delivery guys are gone home so i asked if they would deliver on Sunday, which the bulilding i'm moving in doesn't allow, but made an acception for us because of the circumstances so they came that Sunday Oct.28th and moved everything up to our apt... however, the women's dresser was badly damaged just adding to my grief! They will deliver another one on Nov. 3 this has been a very I wanted some kind of discount for the inconvenience, but he said he couldn't do that if it wasn't for me absolutely needing this furniture a.s.a.p. i would have cancelled my over $3000 purchase... i have been a valued customer of yours for many years & i have never been treated so poorly & i will never shop at your outlets ever again! If u could kindly reply i appreciate it... if not i'm going to contact the better business bureau... thank you for a really bad experience! I truly believe i was not at fault for this & if you don't want to reimburse me in any fashion that's ok because there's alot of furniture places out there & i need more & really am willing to spend alot of cash for quality & service!!!
thank you
m. coulson
0 comments