I had Purchased a double bed from the Brick recently and I had rented a van to pick up the goods as the Brick charges $50 for delivery. Shortly thereafter when assembling the bed I noticed that the headboard was damaged and that instead of being provided a pair of legs for the headboard they gave me two left legs. I contacted customer support help line and although they were willing to exchange the damaged product, there were not prepared to pick it up. I had to rent a van a second time to go back and exchange the headboard and legs. The following day I had my mattress delivered and turns out the sales representative sold me a queen size bed instead of the double I had asked for. You can imagine how frustrated and dissatified I was at this point especially since all these events were streched out over the course of a few days.
I returned to The Brick Kirkland location and tried to explain myself to the store manager however he was not prepared to do anything, he was leaning on the basis that the conversation that I had with the sales rep originally was not documented hence it couldn't be proven whether I asked for a double or a queen size bed. Trying my best to control myself and keep composure I exploded in a rampage of insults causing a scene. Only when it grabbed the attention of the entire store did he accept to pick the bed up from my home and issue a refund. This is the first time I am posting a complaint and want people to know my dissatifaction with The Brick Kirkland location and their customer service hotline. This national brand is officially blacklisted in my books and would caution anyone from making purchases here. As a final note although I cannot comment on the behalf of my work colleauge, he too had a similar situation at The Brick Kirkland location and has similary vowed never to return.
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