Complaint / review / scam report
Bad and Very Rude Customer Service Disrespectful

I once went to pay my invoice at the Fido store, I waited in line for so long, when it was my turn the clerk

is really rude, instead of saying something like "sorry for the long wait"

he just said to me "Next" "Because there are long lineups

you should go pay the bill at the bank"

As a loyal customer to Fido, I always pay my bills on time (except when they send the invoice later after due date

on purpose and the local bank made a mistake by sending my payment to the previous account profile.. I still get hit by Fido for late payment charges...which is $2.15)

then I proceed to ask if he could cancel the Value Pack for me, he said that I should call Fido, his excuse is normally they would

do it for customers but because of long lineups.. he cannot do it what?? if I say that to customers in my job, I'd surely get reprimanded or fired..

wait a minute he treated me as if I am not a Fido customer anymore.. worse than a dog...

Seems like he is a poorly trained young worker,

Is this how the Fido staff treat its loyal customers, I can't believe it after many years with Fido...

I am really upset. as I have waited in line for long time

I have always been a loyal customer to Fido and I don't deserve to be treated like this (What happened to the promise to follow through with customers with a promise and make them happy.."customers is always right") I should have asked for his name tag and speak to his supervisor...

I would request them cancel the hated 2 year contract immediately, and unlock the phone or buy a new unlocked one.

anyone who still have Fido contract, I strongly suggest you to either cancel (not really recommended because of possible ECF have to waste your time dealing with their poorly trained staff to argue about it)

or sell them at as they will grab every dollar, nickel and dime you with every opportunity they can get with their wicked schemes like telemarketing.

Do NOT go with Fido/Rogers, do NOT.
Author: Contact with Author

Offender: Fido

Country: Canada   Province: British Columbia   City: Vancouver

Category: Telecommunications


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