Complaint / review / scam report
Refusal of money back
Proactive is absolutly the worst company I have ever had to deal with. For starters, their product DOES NOT work and their automatic billing is the stupidest thing I have ever head. You can change the frequency but you can't just decide to order it when you want. After I cancelled my subscription because the product didn't work I was sent another solution. I called up their customer service and the agent told me to send it back and make sure I keep the tracking code. I though this is great! She is telling me the best way to get my money back. Wrong. They do not care about our tracking codes or anything. It has been over 2 months and I haven't recieved any money back. Almost $90. So I emailed them with all my information and they just sent me a standard email back saying it was past the 60 day return policy and they wont help me. I returned it well within the 60 return policy dates and they still wont help me. They just keep sending me automated emails. I am so furious with this company. BEWARE!
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