I thought the boots on this site were the UGG Australia boots as shown on their site. Before purchasing the boots, I asked if these are the UGG Australia boots. One customer service person said yes. I bought the boots then got an email back that they are Aukoala boots and not the UGG Australia boots. That they make them the same way. I instantly emailed them back and cancelled the order. They didn't reply. I emailed 5 days in a row, then got an email back that they're sorry for the delay and they'll refund me $15. The boots were $120. I told them that I had cancelled the order before it even left their company. They said I didn't. I contacted paypal to get my money back and they did, but only after waiting well over a week. Fact being, knockoff's are not an option and selling something that looks like something else, means counterfeit to me. Their website is now up and down and the emails to customer service are bouncing back to me. Their website and the emails sent said that if you aren't happy with the boots you can return them for a full refund, but nobody is willing to do it except paypal.