I ordered a pair of winter boots in October. Like everyone else, my cheque was cashed in record time but unlike everyone else, evetually, I did receive the boots. Unfortunately the zipper was broken on one boot and to date I have been unable to get any response from email as to what I am supposed to do with a broken set of boots that I paid over $40.00 for. I continually receive catalogs from them as well as enclosers in coupon promotions. It is difficult to read this web site and see how many people have been ripped off and yet the company still exists! Very sad.