Complaint / review / scam report
Bell Canada
Unauthorized billing

Last year, Bell Canada put my phone bill and satelite on ONE bill. Many many times I asked to have separate bills, as our home business pays for phone, but the tv satelite was a personal expense, and I wanted them separately billed. I could not get them to separate the bills, so last November (2008) I cancelled the satelite completely. I still had three months to pay for rental on the receivers, and I agreed to pay that, but that I didn't want the satelite hooked up. No problem they shut it off, and I paid for the next three months for the receivers (and the phone).

Then in March (2009) unknown to me, they started supplying satelite to me again (even though the receivers were no longer hooked up to the tvs), and we were using free antenna. After calling in April, and May to tell them they were billing me for services not authorized, they told me to be Patient, and it would resovle in the next month or two on the billing.

In September they shut my phone off for non payment...I was still being billed over $90 per month for satelite...they refused to put my phone back on until I paid in full (including the satelite), also a $250 security deposit...ARGGGHHHHH!!! Well we paid up using my husbands Visa. Got the phone back on, FINALLY got the satelite straightened out, they agreed to credit my account two months satelite immediately $201. and change, and the remainder of $645.57 would be credited within 3 to six weeks, I was told to be patient. Again.

Last week my phone was shut off again for non payment...still no credit!!! ARRRGGHHHHH!!!

After talking to several people (even a couple who spoke English) I was told that the phone would be put back on, and the credit would be put through that day...well the phone was turned on anyway. Monday (Nov 16th 09) I got a call from billing telling me to pay up or else...I told her not to put it through the visa as a credit was coming soon...she said she didn't care about a credit I had to pay now!!! I told her to not use the visa, that she could take the phone and shove it up her ass before I would pay anymore money.

Well today they put through a payment on my Visa, and now refuse to give it back. This is over 9 or ten phone calls all over the original problem from over a year now. When they told me to be patient today, I told them I wasn't going to be patient anymore. Then Iana employee number EX23448 got in touch with her manager Shane Munroe, and it will all be fixed today, and that to call Visa to have the bill reversed. Well Visa can't reverse without talking to Bell. When my husband and Visa did a three way call (10 minutes after my call to bell) Malissa ID 4EX68595 was very rude, said there was no payment on my account and she didn't care about a credit owed to us either. she put my husband and Visa on hold for over an hour while she "investigated". It was left that a manager will call us within 12 - 48 hours to discuss it...REALLY??? I won't hold my breath waiting for a call.

What does a person have to do to get SOMEONE at Bell Canada to follow up on their promises? If ANYONE at Bell Canada reads this, you should all be ashamed of yourselves
Author: Contact with Author

Offender: Bell Canada

Country: Canada   Province: Ontario   City: Port Lambton

Category: Telecommunications


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