I have an account with (Virgin mobile) and I am considering legal action as well as informing the Local Toronto newspapers. My account has a $ 200 spending cap. Thursday Dec 1, 2011 my phone was shut off because I went over my spending cap (no problem). I made a payment And my phone was back on Friday Dec 2, 2011 with a zero $ balance remaining . ( Great)
On Saturday night Dec 3, 2011 was phone was shut off again, I called in and I was told that im slightly over my spending cap due to unbilled usage. I did not understand how I was over, considering the day before I paid and I was way under my spending cap including unbilled usage. Fine, I paid again $ 99 at approx 1:15pm on Sunday and had my phone turned on at 4:00pm.
At approx 7:30pm on that same day Sunday december 4, after being reconnected for only 4 hours, my phone gets turned of / disconnected again!! 4 hrs after being re connected. I called in to customer service and they said that on top of my $199 payment there is an additional $ 580 balance. I am on a $200 spending cap and yet they tell me that I owed almost $ 800 for data. Friday dec 2 my balance was zero. Saturday night it was just over $ 200 . Sunday night it jumped again an additional $ 580 .
In 4 hrs $ 580 . $800 apparently charged to a $200 dollar spending cap in a matter of hrs.. Customer service was terrible, they would not listen and said I was wrong and I have to pay. For countless hrs on the phone no supervisor or manager for that matter would talk to me except for tele people arguing that i had to pay. I did some research and virgin mobile company has a reputation for charging data to customers with out customers even using it.
It is impossible when I have a $ 200 spending cap to accumulate an $800 bill. It is also impossible that Dec 2 my balance is zero, Dec 3, I am slightly over my spending cap (made another payment) Dec 4 phone reconnected for 4 hrs and disconnected and being charged an additional $ 580 on top of the $ 200 just paid. December 1 2011 I have a text from virgin stating I have an outstanding balance of $ 191 . 87 THAT INCLUDES ANY UNBILLED USAGE .
I use this phone for business and I have lost numerous clients due to Virgin mobiles negligence. Also When the $ 100 payment was made on Friday dec 2, 2011 virgin mobile also charged the credit card seven times $ 100 totalling $ 700 dollars which will eventually be reimbursed (so im told). I have all the texts from Virgin which state my balance due including unbilled usage. There is no way in a matter of 4 hrs data would add up to $ 580 on top of what I already paid.
My phone is still off, nobody is responding as i was told a supervisor would contact me. Virgin mobile is by far a crooked company, that thrives on scamming people and should be stopped. I am considering legal action to stop them ripping people off & also going to the newspappers so people are aware of the scams / ripoffs virgin mobile does to there customers. This is Canada and as far as i remember it is illegal to scam!!!
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