Complaint / review / scam report
Virgin Mobile Canada
Monthly payment not goin through

My monthly payment on my cell never went through so i contacted Virgin customer service to let them know.The lady said she would fix it and it would go through in an hour.That night i checked my service plan and it said i had 2cents in my account and i was on a 30cents a min plan not the 40 monthly plan that i had pay for.Also my account balance was now only 2cents, so the 40 dollars was gone! I called customer service back and they said it takes 24 hours for the payment to go through so it would be fine the next morning.I checked today(the next morning) and was still on this 30cents a min plan with only 2cents in my account.So i called customer service again and they said a "team" has been asigned to track down my 40 dollars and ive been credited 1 dollar for my troubles!!! I was told to call back in 24 hours to check on their progress.When i asked to speak to a manager the service agent became nervous and would not put me threw until i became very frustrated and hung up the phone.Onced this is done i am done with VIRGIN MOBILE THE WORST COMPANY EVERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
Author: Contact with Author

Offender: Virgin Mobile Canada

Country: Canada   Province: Ontario

Category: Electronics and household app.


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