Complaint / review / scam report
The real Canadian Superstore
False Advertising

"The Real Canadian Superstore" has a 10% student discount every Tuesday for any student who shows their valid student I.D before the purchase. Of course there are exceptions to this discount which were listed in the advertisements and big signs. Understandable. Some of these exceptions are lottery, alcohol, eye glass repair, tobacco etc. Understandable.

Now, I looked at the list very carefully and made sure my purchase items were not on the list but when I went to check out, I was denied this student discount after I showed them my student I.D. I was buying baby formula. Not only was baby formula not on the list, it does not even fall into any of the same categories of any of the exempted items.

When talking to the manager, he was very uncooperative and when I asked him why baby formula doesn't qualify for this discount he said "The computer says it's not included". If it is not included, why is it not listed on the advertisements and signs? I went to the Superstore on Monday and when I saw the signs for the discount, I decided not to stock up on baby formula that day and instead go home and come back on Tuesday to get in on this discount. But due to this false advertisement, I wasted my time and my gas money. Not only was the customer service manager very impolite and disrespectful, he did not explain anything and the whole time, was just trying to brush me away. And I'm not just complaining about the money I would've saved (10% off a $250 purchase is still worth complaining about), it's the fact that the customer service was so poor.

This encounter also makes me think; is this a discrimination against students of an ethnic minority? Is baby formula not included in the student discount because students "shouldn't" need baby formula? As if life isn't hard enough raising a daughter at a young age while still in school, I have to endure this kind of discrimination?

Even if this is not the case, the list did not include baby formula and I think that I was entitled to the 10% discount. But since I was led to believe I would get this discount because of false advertising and then denied it, on top of being treated very poorly because of the disrespectfulness of the customer service employees, I will never shop at a "Real Canadian Superstore" again, especially the one located on Don Mils and Eglinton, in Toronto, Ontario.
Author: Contact with Author

Offender: The real Canadian Superstore

Country: Canada   Province: Ontario   City: Toronto

Category: Shops, Products, Services


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