Complaint / review / scam report
Stearns and Foster Mattress
Failure to Honour Discount

Upon entering the store a sales associate greeted us with a "Flip it to Win" card. We flipped a 30% coupon deal. Proceeded to the mattress area & after some evaluation of different types of mattress, we chose a Stearns & Foster York Place Plush top Queen mattress & box spring set priced at $2199.97. Sales person departed to confirm the sale & the discount with another sales associate. (Discount being 20% off any mattress over $799) Since my "flip card" was an additional 30% meant that we were entitled to a total discount of 50%. Moments later the sales clerk returned with another associate to announce that the mattress we were buying did not qualify for the discount. They advised us that any item on sale did not qualify for the "flip card" discounts. The mattress we were looking at however, was not a sale price & immediately above the price there was the card showing the "flip it to win card" promotion. We were then informed that the mattress we were looking at was in fact on sale for $1700. Deceptive advertising at it's worst! The Brick obviously can tell the senior shoppers anything they want to avoid giving the appropriate discount. Left in disgust.
Author: Contact with Author

Offender: Stearns and Foster Mattress

Country: Canada   Province: Saskatchewan   City: Regina

Category: Furniture & Equipment


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