I purchased tickets through the Ticket Master Canada iPhone app on April 20th, to the Nov. 24th Red Hot Chili Peppers show in Saskatoon. I received my paperless tickets and order number, and was beyond ecstatic! I checked today and now my credit card is showing the tickets were refunded and the paperless tickets are no longer showing in my iPhone app. I called the Ticket Master call centre and was told they were cancelled due to legislation in SK that only allows neighboring provinces/ states to purchase in the first hour, and that they cannot do anything for me as they are just the call centre. I live in Saskatoon, but just moved here. NOWHERE on the iPhone app does it state those stipulations when you go to purchase the tickets to this event at that location. If they have such stipluations, they need make sure they are conveyed on ALL ticket purchasing platforms!! If I had known, I would have made darn sure the credit card info had been updated prior.
I am 32 years old and have waited 20 years for things to line up properly so I could catch a show. I was thrilled when my purchase went through, and now I am beyond devastated.
I had 5th row floor tickets and now they are gone. I have waited years for this and now the tickets are gone!! I have contacted everyone I can at Ticket Master to find out what I can do to get these back, but they are telling me I can only purchase nosebleeds now and have to sit way up top and not get the experience I paid for originally.
I am just reaching out to you as I am desperate to see if anything can be done. I am so disappointed. My husband & I have been fans since the beginning and this was something we had been waiting a long time for. This is a very clear omission on Ticket Masters part, but I am the one who suffers for it.
All I want is a pair of tickets that are of the calibre I originally purchased. I am not looking for a freebie, I will pay, but not for nosebleeds when I had 5th row floor for the same price.
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