In early December, 2011, I purchased a $29 voucher for a zero-gravity, wall-climbing toy car online. When I didn't receive a confirmation for two days, I phoned buytopia.ca and was told they would get back to me that day. Two days later I received two identical confirmations via email. These confirmations instructed me to go online to www.goodbuyfirst.com after Dec. 12 and follow the instructions to place my order. Another two days later (about Dec. 8/11) I received an email from buytopia.ca telling me that because of the high volume of orders they need my shipping information to process the immediately. I replied accordingly. When Dec. 12 arrived an I still had not received a confirmation that my order had been processed, I went online to www.goodbuyfirst.com. I was unable to find any links or instructions to help me place my order. So I tried to phone that websites customer service number. The line was either busy or it would ring forever without an answer. So I phoned buytopia.ca again on Dec. 12/11 to determine the status of my order. I was told that all the orders had been processed and submitted and my car would likely be shipped the next day (today). Today I received another email from buytopia.ca saying they could not process my order until I paid an additional $3.77 for taxes. I phoned them again and got to talk to Peter, the manager, and asked him why the big run around but he just talked in circles. He tried to tell me that it was common practice for online sellers not to bill the customer for the taxes until they were ready to ship the product. This, despite the fact that I had been assured just yesterday that everything was in order and my order was being processed.
0 comments