I ordered the Hawaii 5-0 collection from them 1 month ago... NOTHING!!!
Order Confirmation for TV Box Set Hello ANCHJOMA, Thank you once again for your order. Your order will appear on your Credit Card statement as either: Garcia Media Group -or- SXR CA ***IMPORTANT NOTE - PLEASE READ CAREFULLY*** Orders are PROCESSED from SUN-FRI and then ALL ORDERS SHIP ON SATURDAY via USPS (US Post Office), Canadapost or Royal Mail.
Therefore, here is your Order Schedule:
1. PROCESSING: Monday July 2 - Friday July 6 You will receive a email when your order is Processed. 2. COMPLETED & SHIPPED: Sunday July 8 You will receive an email when your order is Completed 3. TRACKING INFORMATION: Monday July 9 You will receive an email on this day with your Tracking Information (for USA and CANADA only. International shipments do not have tracking) 4. DELIVERED: Wednesday July 18 - Saturday July 21 Your order will be delivered during these days. (Please add 3-4 Days for International Orders) Order Number: EDITED OUT
Date Ordered: Tuesday 03 July, 2007
Products 1 X HAWAII FIVE O DVD COLLECTION = $ 99.9900
Sub-Total: $99.99 Shipping Cost: $9.99 Total: $109.98
Everytime I email them they respond with:
Hello, I'm very sorry that tracking email has not been sent. Your order is still moving along as per your invoiceand shipping dates have not changed. The problem is that our mail server crashed and wesend out our tracking and order updates from our mailserver. We are now operating on the backup serverwhich is dedicated to emails that are not bulk updatessuch as tracking. You will get your tracking email as well as your shippedemail within 48 hours as everything should be sorted outby then.
Thanks for your patience,
they sent me a tracking number for canada post... says info received on 7/17 delivery for 7/24... NOTHING..I called canada post today and they say that they just printed the label online but have not sent out any package for shipment.
STAY AWAY..THEY ARE CROOKS... I CALLED MY CC COMPANY TO START A CHARGEBACK