Complaint / review / scam report
Worst customer service in the world
It was a big mistake signing up for telus services with promise of getting free samsung tablet. I have been calling telus loyality team every day trying to get an update on the status of getting the free tablet but, all representatives gives me different answer. 3 weeks ago i was told that all the paper work is completed and i will receive a shipment email within a day or so but, that never happened. I waited for about a week and then decided to call them back and i was told that the paper work has not been approved and it needs to be stamped. they told me that they will update me within 2 days. This week I called them back again and they still don't have an answer to what's delaying the delivry of tablet. If they are not able to deliver the tablet on time then they need to make that clear when getting customers to sign up. this is getting to a point where i will switch back to shaw. It seems like they just don't care about their customers.
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