Order confirmation # = 716582
Date of order placement = 27/12/2011
Copy of letter sent to The Source with a copy to BBB
Dec 14 2011
Just to let you know that your lack of "customer care" and falsehoods have deprived an 8 year old of his Christmas gift!! I WAS PROMISED delivery to our local store within 3-5 days as the order was going to be sent to our grandson by courier as we had just learned that he was going to spend Christmas with his parents in Disneyworld so it was imperative that we receive the order no later than Friday Dec 2nd. I told them that if there was any doubt about delivery I would prefer not to order - I could drive to Sudbury and pick one up in person at a competitor! No, it would be there on time I WAS PROMISED! Well.. this is the 2nd time I have ordered from Source via the web - and both times a screwup. The last time, my order kept on being delivered to a no-longer existing Source Store address, and re-delivered to that address over and over for almost 3 weeks! The Source apparently did not realize that their store no longer existed there!! I guess this time is is partly my fault as I should have known better not to trust the word of one of your employees! I now know better! I will be contacting your local store (Elliot Lake, Ont) asking them to refund my payment and send the items back. NEVER again will I deal with your online operations and, since I am a well-known web master, I will be happy to warn others of the disorganization and what I see as a tendancy to secure orders by lying about deliveries. Now I know the true meaning of ther term "Caveat Emptor" - Buyer Beware!! Try to have a good day!!!