I finally got my money back from buytopia and you can as well. you need to call and speak to Peter who says he is the manager. after speaking to him since November and getting the royal run around i did get all my money back last week. i did have to tell them i would sue them and i am a lawyer.
in December Marlon's promised to refund my money. Marlon's said, and get this, they could not send me a cheque until January as they needed their accountant to do it and they did not like to keep cash in the store.
In January when no check arrived (i was not surprised) I spoke to Peter who told me they were meeting with Marlon that week and that if Marlon did not give the money back they would.
This was after Buytopia offered to give me a credit towards other purchases, told me they would sue Marlon's and if they received the money back they would then re-imburse me etc. etc. I told them i neither wanted a credit nor cared if they sued him or not that i just wanted a full refund.
After the so called meeting with Marlon, which if it did take place did not resolve matters Peter confirmed in writing I would receive a full refund which i did last week. of course that took longer than promised as buytopia claimed they "did not have enough money in their paypal account? "
1.buytopia will give you your money back if you are persistent.
2.do not give up and accept their excuses like it was no their fault, they lost so much money on the deal
3.the are very good at giving you the royal run around
4.tell them if they do not give you your money you will sue them in small claims court
5.sue them in small claims court.
6.when they tell you there is nothing they can do remind them the contract you made is with them and not the butcher or marlon or who ever.
To me this was a matter of principle. And quite frankly I could afford the $100 loss and spent more than that on time on this matter. However I am sure that there are 1000s of you out there who have not yet gotten anywhere with these folks because most people just give up and accept whatever Buytopia says. it is their responsibility and they are the ones who should be refunding the monies. sure Marlon's conduct has been utterly despicable. he took a ton of money and he knew he likely could not possible fulfill all the orders but i made a deal with buytopia and not marlin.
SO DO NOT GIVE UP