Complaint / review / scam report
Forced into a 2 yr contract by mis-information

When I signed on initially with Telus in mid Dec. 2010, I purchased two HD receivers separately so I would not need to rent the box from them nor would I need to sing any contract. When I called Telus to inform them of the boxes that I purchased, the customer representative offered me an XBox for free so I can use it as a third receiver, as long as I agreed to a two year contract. I specifically asked if I would be locked into a contract for all three of my services, including telephone & internet. I was told that the contract would ONLY be for the TV portion. I then specifically confirmed that it would not tie into my internet and was told that this to be the case.

I called on 4/18/2011 to cancel my internet subscription because I no longer require internet service at that service address, and very much to my surprise, I was told that I was unable to do so because the Xbox offer has always been tied to the internet.

I called Telus twice (4/18 & 4/25) to try to point out to them that I never agreed to any contract for the internet, only to the TV. Very much to my dismay, both representatives refused to accept responsibility that their customer service rep made a mistake in informing me about the contract in the first place. They kept saying that by accepting the Xbox, I had agreed to all the terms of their service. I explained to them that I was fine remaining in a contract with them for the TV portion, because that's what I was told in the first place, but they said that they would only remove my contract for the TV but not the internet.

I am writing this complaint of Telus' unrighteous business practice of locking consumers into a contract that they never agreed to in the first place so that the public can be aware. This is very misleading practice, if not outright illegal.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: British Columbia   City: Vancouver

Category: Internet & Web


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