Shoppers Drugs Mart is one big FAIL in my opinion. In early November, I received a "gift" package from them with an image of an older women on the front. The gift was selected "just for you" or similar wording. I opened it to find two incontinence pads. I don't use these and, even if I did, would I want something like this is the mail, or would I buy it? The real complaint is with their appalling management/marketing team who, despite THREE letters, one accompanying the returned product, has done NOTHING in terms of communication. No apology. Nothing. When I called, I got some underling in the "Customer Service" department listen to my complaint, then ASK ME TO REPEAT IT while she wrote it down. I said I was too busy. I Tweeted and someone from the same department left a VM asking me to call them back. In this day of Social Media, how very short-sighted this is. Overpriced merchandise as well.
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