I ordered the magic jack device in hopes of receiving a canadian area code. When looking up information on the web site I noticed that the area code I needed was available.
Upon registering I was told that in addition to the 39.95 I paid for the device I would also have to pay $10 a year for the Canadian area code. I contacted a online site operator for an explanation as I did not notice anywhere on the site about this fee.
I did not receive any assistance. For your reference I have copied the conversation so you can see a sample of their "customer service" Now I understand that $10 is not a lot of money. My real concern is what other "hidden charges" could be sprung on us with their service. And sorry, I just realised that the top part of the conversation was cut off and the window has closed but I think you can still get the just of the conversation. It started off with her telling me I could find the information about this fee in the "Knowledge Base" tab.
Lisa: I'm in the knowledgebase but not seeing where it says this
Lisa: this is what I read
Lisa: Are there any other charges besides the annual service fee?
Lisa: NO. magicJack costs $39.95 plus shipping and handling. One year of free local and long distance calling to the United States, Canada, Puerto Rico and the US Virgin Islands, along with all the other great magicJack features are included with your initial purchase. You can purchase an additional year of service for $19.95.
Lisa: Is there a connection, activation or start-up fee associated with magicJack? No. There are no additional connection, activation or start-up fees associated with magicJack.
Ruby: Please go to.
Ruby: Click on Knowledge Base" tab .
Ruby: Type on the box the "Canadian Number".
Lisa: that is where I am copying the information from
Ruby: May I ask when did you purchase your device?
Lisa: Just recently, I received it in the mail a few days ago
Ruby: I see.
Ruby: As much as I would like you to have a magicJack phone number. But you really have to pay for the $10 to complete the process.
Lisa: you work for a very crooked company...your assistant was disappointing as you could not offer me a reasonable explanation why this was not mentioned on the web site. Perhaps next time I will pay more attention to the negative comments that are posted. I will not be continuing the "process"