Bell Canada Complaint:
I want to share my disappointment and dissatisfaction with service provided by Bell Canada.
I was frequently getting calls from Bell Canada representatives for the renewal of my cell phone contract and they were offering different promotional plans. On Jan. 10, 2009 we visited to a local Bell world store in Woodbine centre, 500 Rexdale Blvd. Etobicoke Ph # 416-798-3178. We were looking at different display phones, a Bell rep. Christopher Williams asked for our current plan – he got our cell numbers and looked at our current corporate plancdetails. He said he has an excellent cheap family plan for us. He asked us to get a “Share Plan 200” with 100 bonus minutes, all incoming call free (he said coming from any where in world; later I found that was totally wrong), Blackberry 8330 he gave us for $49.90 (other Bell World Stores are giving that phone for $0 with 36 months contract). On my cell phone he added “Data plan” which I don’t need. He asked us to get a new cell phone line (with a free cell phone) for my wife. He said he confirmed with Bell Canada that there would not be any penalty to cancel my wife’s old cell phone line (contract expiry: 26-April-2009). But when we called Bell to cancel my wife’s old cell phone line, they said we have to pay $100 penalty to cancel it before contract due date. We have not used my wife’s new cell phone, even for a single minute. On 12-Jan-2009, I went back to Bell World’s same store to return my wife’s new cell phone – they refused to take it back and told me that if I want to cancel that line, I have to pay $400 penalty. They wasted my 3 hours there and then they offered me a cheapest Bluetooth for free. On 19-Jan-2009/monday, I went back to return that blue-tooth; I brother has bought a similar one; it has very poor performance. They did not take it back; they told me to keep it until a technical guy name Jason will come back from his vacations; last week they told me that Jason will be back during week of 19-Jan-2009 & he will be able to help to change our plan back to “CORPORATE PLAN” (we want to go back to our original “basic voice plans”, without data plan).
I am very frustrated and disappointed with services provided by Bell Canada. Please help us, we want to go back to our he “Basic Corporate Voice-plan” (NO DATA PLAN) – we can’t afford to pay extras for data-plans; we don’t need any email/text message access.
Many thanks and Kind regards