I was in the market some time back for credit card processing company and got in touch with Collective POS they promised best prices etc..
I wish I had recorded my conversations with the sales person...total lying and cheating...
Here is a summary of what I was told and what I was billed
First and foremost they said there would be $6.95 charge per month...for access to customer support centre and it is there in the contract which i signed...soon after I signed all the credit card processing is done by a company called ELEVON and they started charging another 6.95 ...which I have not signed for I call them they say call Collective I call collective and they say...that is Elevon charges
...when I signed the contract the sales person said that minimum I had to process $20 to avoid penalty nd I had made it very clear what my avg sales volume was now I am being billed $ 20 in fees per month although I have process over $500 and shamelessly they are telling me that unless I have 200 transactions I would be billed this amnount...again i said where is this in the contract -not in the contract but minimum 20 means that...
Next when i was given a discount rate for credit card processsing i specifically asked are there any other hidden charges and I was told other than the discount rate no other charges
WHen my statement comes in there are adhoc charges over and above the discount rate and when i inquired i was told that based on the type of card visa or master card these extra charges will appear e.g. points card e WHy should iave to pay extra charges bec of that and why was that not mentioned in the contract or why did the salesman lie when I asked specifically if there will be any additional charges? I whish I had recorded the conversation
Next was batch processing I was told that I would be paying a 10 cent batch processing fee. I specifically asked will there be any fee per transaction of per batch he said no just per batch. Now I am being billing batch close plus per item fees
I am being over billed by $ 60 per month how are these companies allowed to operate in canada is there no consumer protection or accountablity for business?
When I signed I was dealing with collective and now all of sudden call elevon and two compnies have their hands in my pocket
ALL IN ALL COLLECTIVE POS definitely BUYERS BEWARE