Complaint / review / scam report
Poor customer service
On two separate occasions, I have tried to use a master card cash card and a american express cash card at the Bonnie Doon location of Sears. The sales lady on both occasions swiped the card and handed it back and said DECLINED. The first time this happened I thought something must be wrong with the card, but as I found out was able to use card the card at any other store that i went to. I tried today to use the mastercard cash card(which was purchased at SEARS and has the Sears name on it. The same thing happened went to purchase an item and the sales lady swiped card and said DECLINED. I had a verbal confrontation with her as which point she phoned the number on the card which stated that the card was fully loaded with the cash value amount. I had to insist on her getting a supervisor to fix this problem. I understand that this is not the sales clerks fault, but it is up to them being the sales clerk to try and fix the problem. The supervisor came and fixed the problem. It was not until i make a fuss about it that the sales clerk got the supervisor to help. These sales clerks are so quick to say DECLINED, it doesnt work and not try and fix thte problem. Please have clerks from Sears trained properly on dealing with situations.
Members, of group Guest
, can not leave comments on this publication.
on our website, it will take a few seconds.