Complaint / review / scam report
Sears Canada
Customer Relationship

Sears Canada cares little if at all about its customers. They sold / gave their credit card business to Chase and washed their hands of their card business yet they trained their sales people to "push" their worthless card at you with gimmicks and so-called deals that cost you in the end. We were customers for 25 years and we had a perfect credit history with Sears and last year we bought all our appliances and furniture at their store in London, Ontario which was likely the largest single household purchase that store had ever seen. Since we were moving we had to use their useless courtesy phone to call the "credit department" to change our billing address even though the sales department could use our new address to ship all the appliances, etc. We went to the store 3 times to change our address and we paid our bills but they could never get our address right so our bills stopped coming. We called nothing changed. We set-up a monthly payment through our bank and paid a small amount every month just to demonstrate our sincere wish to pay off our balance but we wanted a bill. Finally, Chase sent us to collections and we got hammered / blindsided! Sears for all their talk did nothing because once you use the card called "Sears" you really are dealing with "Chase" and they don't care about Sears customers either. We were charged an insane amount of interest. We paid it all and for our trouble we got a release letter and a damaged credit score for the next two years. THANK YOU SEARS. They won't get our business and thanks to social media and the internet they probably won't get your business either. If anyone has a good consumer lawyer they know please call us and give us their name. It would be appreciated!
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: Ontario   City: London

Category: Business & Finance


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