Hard to know their refund policy. finaly when i see it on web. it is hard to tell how many days they will hold your money. They make the rules when it happen. i ordered range, not a chepaer one, canceled before they delieve, money not refuned so far, have been 1.5months and more. called times and times. just wat your time. story like: sales said: sorry i will reund you immediately.. but after 10 days, nothing happen. sales said: our account need appro 15 days to handle the process... and then .. totlay maybe.. XX days. sales said: did you return item? but never delievered? oh, ... i need your ID... no prblem, don't worry.. sales said: you need talk with account department (after a long talk)... department lady pick up... says. we are processing... what, voice recording, NO, i hang up now... ZZZ... sales: i am doing refund for you now, immediately.. (immediately, again?) wow. anyway. mail your registered letter out, collect proof for the court. let them feel what it is happening.. they probably can do faster.By the way. if you use sears credit card, ah, you are the fish on the hook, even at least 90 days...:). want to buy from sears again? take the risk your self. but if price is 50% less, maybe i will try agin... :) try their customer service phone 800- 267-3277. ask them refund policy, please call them twice or more, what is their policy? They only have one policy, which is: Make it when need. if you buy online sears.ca, be sure they DO have it, if don't, you will not get it and for refund..! @#$%.. Enjoy phone call now... how do you know they online product are still be delivered or not? somebody else complained. God knows..
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