Its been over three years I'm using Sears MasterCard. Everytime I use it I face some problem. It declines frequently. Once I was in the YVR parking lot with this MasterCard ( YVR parking used to take only mastercard that time) . couldn't able to pay my parking bill. I called them right away and they fixed it after a week or so.
I had similar situations this time when I was trying to buy airline tickets. It declined twice and then when I called they said they cleared out and assured me that I can buy my tickets then. Today when I went to finally buy those tickets, it declined again. In reply they said it will take a month to review my account and then I might be able to use it again. I never default paying my bills. Now I can't buy tickets because my other cards don't have enough credit limits to spend. If I can't buy tickets now, I may end up paying more. Sears MC never let me know when they review my accounts. There is absolutely nothing wrong with me as their customer.They put me in embarrassment and trouble.I think this should not be their policy and their customer service is not up to the expected level.They have not been able to give me any explanation for putting me on hold.