Sears recliner
Cannot reach by phone for 2 weeks

I have a Sears recliner that the handle to make it recline has broken off. I went to the Sears store and was given a phone number to call and ask for the furniture medic. I was able to finally speak with a person and she said she would have the medic call me back the following day. That was 2 weeks ago. I have been trying since to reach Sears by phone but have not been able to. I need to know if this handle can be fixed and where and how to do that.