Complaint / review / scam report
UPS
Lost parcel

On February 21 2012 I ordered a piece of furniture through Costco.ca. I received a tracking information sheet from UPS telling me that they will deliver my parcel on Monday February 27. I waited that day and unfortunately didn't received nothing. I checked my e-mails and had another tracking information sheet telling me that my parcel will arrive the next day Tuesday February 28.

I waited that day too and once again didn't received nothing. The day after, Wednesday February 29 I decided to contact UPS by phone and customer service told me that my parcel was shipped at Purolator by mistake and that they will retrieve it that same day and they will ship it the next day at my house. So the next day (Thursday March 1) my husband phoned UPS to confirm that a driver will deliver our parcel and another customer service representative told us that they didn't have that parcel. They assured us that they will ship it the day after, Friday March 2. Once again I contacted UPS this morning to make sure that the parcel was actually in the delivery truck and unfortunately they told me that the parcel was still at Purolator and because UPS is closed in the weekend we will receive our parcel only next week. I was so frustrated about all these lies that I asked the representative to give me the Purolator address where my parcel is sitting and that I will get there by myself to get it. She couldn't give me the address, and even when I asked for Purolator phone number she told me that she didn't have a clue cause they contact each other by computer!! Wow...we're talking about one of the biggest delivery service in the world????? They were suppose to phone me back today...it's already 2pm and I didn't have news from UPS :( I will never use that company again for the rest of my life. And I'm really hoping that Costco will switch and do business with another courier service...if not well unfortunately they will lose a lot of their online customer, including me!!
Author: Contact with Author

Offender: UPS

Country: Canada   Province: Alberta   City: Edmonton

Category: Furniture & Equipment

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