I have purchased a dining room set back in January 31, 2011 and they were delivered on February 2, 2011. The product was under one year warranty. Within one year, three dining room chairs were broken. Last October, the first chair had a crack at the left leg beside the screw and the whole leg fell apart. The furniture company had replaced it with a new chair. In January 2012, the wood on the seat split open and the whole seat fell through. The furniture company sent a technician and replaced the broken seat with the pre-existing broken chair. On February 1, 2012, a crack was found on the back rest of the third broken chair. I was very surprised that such a reputable furniture company will sell such poor quality furniture. However, I am relieved that no one was hurt during this period of time.
I phoned the store custom service manager, she told me it was my "luck" that I had three broken chairs within one year warranty. The general manager insisted that it was our misuse that caused the chairs broken. I asked him to investigate into the problem and inform the manufacturer, he refused. He is willing to sell me more chairs at 50% off the regular price. I told him that replacement is not the issue but safety is our main concern。