My family purchased a new living room set just before Christmas and wanted to know if we could have it in out home by new years. The sales person said we could take it home right then if it was paid in full. Truns out that was a lie since delivery trucks weren't available at that time. After setting the delivery date to January 24, we decided it would be better to pick it up ourselves. Everything was confirmed over the phone but when we got to the store, they said they did not have our order in stock. When they finally called, they said the set would be delivered on Febraury 3. This date was changed three times before we received another call yesterday evening when they said it would be delivered the next day and instructed us to call the warehouse in Toronto at 9:00 AM the next day to confirm the delivery time, (which they estimated to be around 1 PM). A call came in this morning around 8 AM telling us that they would be arriving in half an hour. When the delivery men got here they were extremely rude and wanted to charge $20 for each sofa that needed to be moved to make room for the new ones. We were told this would be done free of charge. Not only did they refuse to help, but the two men also rushed the removal of the old sofas caliming it was taking too much time. They reminded us that "they were doing us a favour" by staying around to move the new sofas inside. The last time I checked, most favours were free. I know people who have had no problems with the store, but unfortunately we did not have a good experience. This was our first purchase from Bad Boy and probably our last, we'll just stay with Teppermans.
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