Complaint / review / scam report
NO CUSTOMER SERVICE-LIARS
I recently started a new job and because of the changeover I fell one month behind on my bill, called ACN to tell them that I would be paying my bill in full but it would be late as they were going to cut me off. I made payment arrangements with one of the reps and 2 weeks later I came home from work to report I had just made a payment and my phone was cut off. I had to use a cell phone, wait forever on hold for some rep on the other line tell me there was no record of my call and that they don't make payment arrangements anyway so I am lying. I was livid, I explained well either way I paid my bill and turn my phone on. His response was that ACN will not receive the payment and they would not turn on my phone until they did in 5 to 7 business days and then it would turn on within 14 business days after that. and also if I wanted my phone turned on I would have to pay them another $100.00 because I now owed them for the current month which i hadn't even received a bill for (that bill came 2 weeks later). What made me so angry was that I was called a liar on the phone by this person, I was lied to as I had made payment arrangements in the past and it had never been an issue. In whole I cancelled my services, went with another company I was not able to transfer my number because ACN is not recognized as a company ... This has cause so many issues as I had my previous number for 12 yrs. I highly recommend staying away from this company they are uncooperative, unhelpful, they don't get the job done when you have issues, they are unreliable and their customer service is awful and rude.
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