Complaint / review / scam report
Leons Kitchen Table & Chairs
For Xmas we ordered off the Leons Website a kitchen table & 8 chairs. When delivered, 3 of the chairs were broken which we had to physically return ourselves and pick up our own replacements strictly because it was ordered off the net, not directly from a store location. A wk after using the table we noticed the table top was already showing signs of ware & tear - AFTER ONLY 1 WEEK! When the 4th chair started to come apart we made the complaint to CS and they kindly informed us of their NO REFUND policy. We went in, found another style of Table & 6 chairs and did an exchange. This set took 6 wks to be delivered. Of the 6 chairs ordered we received only 5 and 1 of the 5 were broken. Once the table was put together we found it had been damaged along one of the hinges so the extension could not be pulled out. Another complaint call into CS and another replacement table & 2 chairs ordered. Yesterday only 1 chair arrived and before assembling the newest of 3 tables we found yet again it had been dropped during some part of the process and one of the corners was smashed in. I am currently sitting on the floor here in my kitchen where a beautiful table should be waiting for the store to open up so I can once again go through the pains of telling my aggravated annoying story to another CS employee who simply won't care. We were told by the delivery guys that they don't get paid when they have to pick up damaged material. We then watched him roll the table (#2) out of our house and down 4 concrete stairs, down our driveway and he threw it in to the back of the truck. No wonder some of the stuff arrives in such Crap Quality Condition. My kids sure will like the idea of eating on the floor but it will get old for me very quickly!
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