Complaint / review / scam report
The Brick
Crappy customer service/They LIE!

My Fiance and I bought a our first table and chair set from the brick one month before taking possession of our new home. At the time of purchase, we were told that they did not have any in stock but they would be getting a delivery at the end of the month and they would then call us to let us know. We mpved into our new place and never recieved a call, I then decided to call them myself. When I called, I was told that my order had been put on delay and she couldnt give me a date, but had promised me a call when it arrives. One more week goes by, we then go down to the store and find someone to help us. I see a lady sitting at a computer doing nothing so I explaine to her that I had paid for a five piece dinette set and was just wanting to know the status of my order. She comes back with " WELL you DIDNT order your table and chairs through ME! so there isnt anything I can do to help you... Its not like I can look in the computer and see your information! GO TO CUSTOMER SERVICE! " taken back by this we find someone else to help us, we were then told that our order would be in from the 7th-11th of this month and we would get a call. Here we are in our new home with no table for our first thanksgiving dinner with the family...very nice. As we expected, the 11th comes and goes without a call. By this point we have been without a table and chairs for a month and a half. This being the last straw we go down to speak to customer service for a third and final time. When asking the status of our order this time, we were told that it would be in sometime towards the end of this week to sometime next week.. she couldnt even give us a date!! that being said, we asked for our money back and went to another store and bought a beautiful table and chair set and we also were able to get some other things with the money we got back. The Brick has lost another two customers, I have yet to meet one person who has had a good experience shopping from there. My only question is.. how do they stay in business...
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: British Columbia   City: Langley

Category: Furniture & Equipment


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