Complaint / review / scam report
The Brick

Order my appliances with them back in May 15, told them exactly when I need it to be deliver..Aug 31. That is about 3mnths, should give them plenty of time and the sale person assure me that I will get everything delivery on that date. Mid June went to Guelph location order a 5 piece dinning room sets, once again delivery date Aug 31. 2wks before my delivery date I had a phone call from the Brick in Guelph location asking when will i be picking up my dinning sets, I told them that it suppose to be delivery on Aug 31 along with my appliances that I had order in Kitchener location. The lady on the phone then said " we can only hold your order for 7 days but if you have other orders from us then just ignore my call today and you will get your stuff on the delivery date. I then asked" will if you guys can only hold the order for 7 days will I still be getting everything on Aug 31? " she said" oh for sure you will". 5 days before the order date I went to Kitchener location to paid off my balance, then did I found out that the refrigerator that I order back in May had been discontinu since June 5 but nobody ever call me to inform me that, so they offer me another one a little bit smaller but same price, the only problem with that was I won't be getting it on Aug 31 it will be the following week...first I wasn't too happy but then I figure just couple more days wont be too bad, so I agreed to wait till the following week to get my refrigerator. Went to the Customer Service desk to paid off my balance then did I found out that my 5 piece dinning room sets is back order...Long story refrigertar kept got delay so I had to cancel it and my dinning room sets kept being back order then when it's finally came the 1st week I just got 1 chair, then the following week I received 2 more chairs then finally end of that week I received my 1 last chair and a dinning room table.

I will never ever buy anything from them...even if they have the best deal comparing other places, it is just not worth the stress and thru out the whole situation noone every apologize.
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Kitchener and Guelph

Category: Shops, Products, Services


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