I will write out word for word the compalaint filed online which is supposedly direct to the VP, yeah and I just won two lotteries.
My husband purchased two recliner chairs at your 99Str. store in Edmonton on Jan/22/10.)n May/14/10 one of the chairs broke, a board underneath had come off ar one end. Also some of the front stitching on the fabric was unravelling. I phoned the store for warranty(my husband was assured it was in home repair when the five year warranty was purchased)but I was told no that was wrong I had to take it back to the store.I phoned back May/18/10 and talked to manager Rob A. who said the salesman was wrong even thpugh both my adult son & my husband were told it was in store warranty only. On may/22/10 I made arrangements to take the chair back to the store and even though Rob A. as there nI had to deal with another Rob.He looked at the chair and said it wasn't broken even though there was a board hanging down.He finally said it was just a quick fix- a statement he made at least five times"well if it wasn't broken what is there to fix? He finally consulted Rob A who said just to replace the chair as Rob A. had said he would."Rob" then roughly shoved the chair in the vehicle and snottily said "yuu have no more warranty even though five years had been paid for. I told him I didn't think it was legal and he said it was in the warranty agreement whick everyone got. I told him we had not got one to which he replied it was impossible as every customer got one.We did not have one and after "Rob" gave us one he went back in the store slamming the door as he went.In conclusion Rob was rude, obnoxious and devoid of any customer skills.My family has been a customer in the past but with the treatment I received from this employee-it has insured you have lost us as customers forever. I feel your "warranty is a money grab and nothing else-one use & no warranty left even though we paid for five years-what would you call it?
No we never heard from the company nor do we expect to just please learn from our expierience & shop elsewhere.