Complaint / review / scam report

Do not under any circumstances by a product that has an extended warranty provided by stainsafe. We have a Lazyboy recliner that went on the fritz. This happened in Mid December 2007 and we tried to get ahold of Stainsafe to file a claim. We were in contact with the original Lazyboy store that we bought the chair from and they directed us to the stainsafe websight and 1-800 number. After trying for over 2 weeks to get into contact with someone we finally talked to rep who asked us when the break down happened, we told them over 2 weeks before. Thats when they informed us that we only had 14 days to file a claim so we were SOL. Well I lost it and informed them that we were in contact with the original store the day after the breakdown. They checked with the store and informed us that we are covered and will be looked after. Well after 20 some odd phone calls we are still looking at a broken chair in the middle of our T.V area. It is now approaching the end of Feb. and we were told AGAIN that they will have a tech in our area. In the mean time they are sending us a letter???? that will arrive in the next 4 weeks???? If we don't recieve this letter???? get back to them. What a load of crap!!!!!! Stay away from Stainsafe warranties!!! After talking to a rep from Lazyboy they said it is your problem. Lost it again and told them that they should look into who is providing extended warranties for their products. They don't care, they got our money. Total rip off.
Author: Contact with Author

Offender: Stainsafe

Country: Canada   Province: Ontario

Category: Furniture & Equipment


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.