I have done everything as requested by stainsafe, sent photos ect. My claim was initially denied because I did not send in the original warranty information. I sent a copy as requested. When I did send the original paperwork (I finally found it) I was given such excuses as our scanner is not working so we can't process your claim to a technician will be out within five to seven days.
9 months later they are still denying the claim! I have provided everything as asked, they will not give a reason. They should be shut down! How is a company this unethical allowed to operate and continue to draw funds from consumers...
Beware!
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